CHIC & SHINE LTD provides beauty and hair services by appointment. This business does not involve the delivery of physical goods; all services are performed on-site or at a designated location based on the scheduled appointment time.
Appointment Confirmation
After submitting an appointment request and completing payment via the website, customers will receive a confirmation notification (via email or SMS).
Appointments are generally confirmed within 24 hours. During peak periods, confirmation may take up to 48 hours.
Service Delivery Time
The actual time of service delivery depends on the time slot selected by the customer:
Customers may choose from available time slots when booking. All services will commence promptly at the scheduled time. We recommend arriving 10–15 minutes early to ensure a smooth start to the service.
Delays and Rescheduling
In the event of service delays or rescheduling due to:
Technical or system issues Force majeure (weather, traffic, emergencies, etc.) Operational adjustments at the salon
We will:
Notify the customer in advance Offer options to rebook or reschedule
No-shows
If a customer fails to arrive at the scheduled time without prior notice:
The appointment may be treated as automatically cancelled. Refund eligibility will be determined in accordance with our refund policy.
Service Completion
Service delivery is considered complete once the scheduled service has been performed and the customer has departed.
Contact Information
If you have any questions regarding appointments or service times, please contact us:
